Cancellations & Rebookings

• Cancellations or rebookings may be requested up to 72 hours prior to the hire commencement time, subject to equipment availability. Where accepted, cancellations or rebookings will be issued as store credit for future hires only. No cash or card refunds are provided once a booking has been made, except where required by law.
• Cancellations or rebookings requested within 72 hours of hire commencement are not permitted, and the full hire charge will apply.
• Once hire has commenced, including where equipment has been collected or delivery has occurred, no refunds or credits are provided for early return or cancellation, except where required by law.

Refunds, Returns & Bonds

• No Refunds for Early Return - Hire charges are calculated on time out, not time used, and no refunds are provided for early return of equipment.
• Faulty Equipment at Commencement - If equipment is faulty at commencement of hire, the customer must notify Hammer Roo immediately and must not continue to use the equipment. If equipment can’t be used due to fault of Hammer Roo the hirer will be granted another hire of same length free of charge, or a refund.
• Bond Refunds - Any bond paid by the customer is held as security only and is not a refund of hire charges. The bond will be refunded after the equipment is returned, inspected, and any outstanding charges for hire fees, damage, excessive wear, cleaning, loss, or other costs have been settled. If applicable costs exceed the bond amount, the customer remains liable for the balance.