Help & FAQs

The best way to get in touch with us is by using the Contact Us form.

You are also able to get in touch with us using the below details:

• Email - Hire@HammerRoo.com.au
• Phone - 07 3180 2311
• Visiting Us - Unit 5 / 17 Cairns St Loganholme QLD 4129

We aim to respond to all inquiries within 1-2 business days, however can be sooner or later depending on the inquiry.

Hammer Roo's physical store/warehouse is located in Loganholme QLD 4129.

Please see our location page for more information.

Hammer Roo's physical store/warehouse is open:

• 9am - 4pm Monday - Friday
• 9am - 1pm Saturdays

Please note these hours may vary during public holidays and/or holidays periods eg. Christmas/New Years.

We will always endeavor to correctly update our opening hours on google for any changes to these hours.

Please see our location page for more information.

You’ll need valid ID & the matching credit card used for the booking. All tools also require a signed hire agreement before collection.

We are unable to hold tools for customers without the tool being booked & payment being received.

We offer flexible hire periods including daily, weekend and longer-term hires depending on your project.

Our team is happy to give you a basic rundown when you pick it up, but we do assume you have the knowledge and experience to use the tool safely before hiring.

If you’d like to learn how to use a tool, please get in contact and we can arrange training specific to your needs. Additional charges may apply.

In most cases, yes. Just get in touch before your return time and we’ll do our best to extend your booking.

If a hired tool is damaged, lost or not returned in usable condition, you may be charged for the repair or full replacement cost depending on the extent of the damage.

This can also include cleaning fees, recovery costs, consumables used, and any additional hire time until the tool is returned.

Any applicable fees, charges or outstanding amounts may be processed using the payment details provided at the time of hire.

Please see the Hire Terms & Conditions for more information.

Store pickup is the only option available for hire tools. We are unable to accommodate shipping or delivery options at this stage.

Store pickup is the only option available for hire tools. We are unable to accommodate shipping or delivery options at this stage.

Cancellations or rebookings may be requested up to 72 hours prior to the hire
commencement time, subject to equipment availability.

Cancellations or rebookings requested within 72 hours of hire commencement are not
permitted, and the full hire charge will apply.

For more information please see our refund & cancellation policy.